API Management Platform

Sector

Services

Project Duration

Country

Insurance

UX Consulting
Strategy

12 Weeks

United States

The COMPANY

The company is a prominent global provider of comprehensive API management services, empowering organizations across multiple countries to unlock the full potential of their APIs. With a strong presence in various regions, they offer industry-leading solutions and expertise in API strategy, development, security, and analytics.

The Challenges

Complexity of Technical Concepts
Balancing Simplicity and Functionality
Consistency across Functionality
Developer-Centric UX
Security and Access Control
Scalability and Performance
Integration with Third-Party Systems

The Solution

User Research and Empathy
Information Architecture and Navigation
Simplification and Clear Communication
Progressive Disclosure
Consistent Design Patterns
Developer-Centric Design
Security and Access Control Integration
Performance Optimization

The Process

Discover Process

Industry benchmarking
Stakeholder interviews
User interviews
Persona creation
Ideation workshop
Customer journey map
Design process

Design Process

Concept Creation
Prototyping
User Testing 1
Iteration
User Testing 2
Final Design

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